Reference

Know What Applies Before You Start

These Terms & Conditions set out the rules that apply to your pui68 account — what you can do, what we expect, and how we handle your account activity including wallet transactions via Touch 'n Go eWallet, Boost, and GrabPay.

Account use rulesWallet & payment termsYour rights & our obligationsContact paths for disputes
pui68 Know What Applies Before You Start
CONTACT US

Reach Us About Any Terms Query

If any part of these Terms & Conditions is unclear, or you want to raise a concern about how they apply to your account, our support team is here to help. You can reach us through live chat directly inside the platform, or by email if your query needs a written record. All terms-related queries are handled by the same team that manages account and wallet support.

Live Chat Access live chat from inside your account for the fastest response on terms queries, account rules, or wallet-related concerns.
Email Support Send a written query to our support address for disputes or formal clarifications. We aim to respond to all emails within one business day.
Account Help Centre The help section inside your account covers common terms questions, withdrawal conditions, and how account limits are applied.
HOW WE OPERATE

How pui68 Handles Your Account Data

Your account data — including wallet activity, transaction history, and login records — is held securely and used only to operate your account and fulfil our obligations under these terms. We do not share your personal details with third parties outside of payment processing through named rails like GrabPay or DuitNow. You can request a summary of your account data at any time through live chat or email support.

Data Retention

We retain your transaction and account data for as long as required by applicable law. You may request deletion of non-essential data by contacting support directly.

Cookie Use

Cookies help us keep your session active and remember your payment preferences — such as your last-used wallet method — so returning to the lobby is faster each time.

Account Security

Every login is verified through an OTP sent to your registered mobile number. We never ask for your PIN or full password through any chat or email channel.

Requesting Changes

To update your registered details, contact support via live chat or email. Account changes that affect wallet linking — such as swapping your Touch 'n Go eWallet number — require identity verification before they take effect.

Terms & Conditions — Common Questions Answered

Below are the questions we hear most often about how these terms work in practice. If your question is not covered here, our support team can walk you through the specific clause that applies to your account situation.

No — the same account terms apply regardless of which payment rail you use. The specific clearing steps differ per wallet, but your rights and obligations under these terms stay the same.

We may suspend or close an account that breaches these terms. You will be notified through your registered contact details, and any eligible wallet balance will be reviewed in line with the terms before a final decision is made.

Yes. Contact support via live chat or email with your account ID and the approximate date you joined. We can provide the version of the terms that was active at that time.

The revised terms are posted on this page with the effective date clearly shown. We recommend checking back periodically. Continued use of your account after an update means you accept the new version.

Yes. Any promotional credit or offer on pui68 carries its own specific conditions, shown alongside the offer itself. Those specific conditions apply in addition to — not instead of — these main account terms.

Reach our support team via live chat inside the platform or by email. Provide your account ID and a description of the concern. We will review and respond in writing within one business day.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.