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What pui68 Does With Your Personal Data

This page explains exactly how we collect, store and use your data when you hold a pui68 account — including activity linked to Touch 'n Go eWallet, Boost and GrabPay transactions. We keep this straightforward so you know what we hold and why.

Account data protectionPayment data handlingCookie & device dataYour access rightsData retention period
pui68 What pui68 Does With Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, correct or remove data we hold, reach our team through any of the channels below. We aim to acknowledge data requests within one business day and resolve them as quickly as the verification process allows. Keep your registered contact detail ready when you write in — it speeds up the identity check before we can act on any request.

Team online

Live Chat

Open the chat widget on any page while signed into your account. Give your registered email and describe your data query — our team will confirm receipt.

Email Support

Send your request to our support address listed in your account settings. Include your account username and the specific data concern you need resolved.

Account Help Centre

Log in, head to Account Settings, and locate the Data Request form. Fill in the fields — the submission goes directly to our data-handling team.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply specific technical and procedural controls to protect the data tied to your account. Below are the four areas we handle most carefully — cookies, account security, data retention, and how you can request changes at any point.

Cookies and Device Data

We use session cookies to keep you signed in across mobile and desktop. Preference cookies remember your wallet choice — such as Touch 'n Go eWallet or Boost — so you do not re-enter it each visit.

Account Security Controls

Login sessions are protected with OTP verification sent to your registered mobile number. Any unrecognised device attempting access triggers an additional confirmation step before the session is opened.

Data Retention Period

We keep your account and transaction records for as long as your account is active, plus the period required by applicable financial regulations. Once that window closes, records are deleted from our live systems.

Requesting Data Changes

You can ask us to correct inaccurate details or request deletion of non-essential data at any time. Submit your request through live chat or the Account Help Centre; we verify your identity before making any change.

What You Often Ask About Privacy at pui68

These are the data and privacy questions we hear most from account holders. If your question is not covered here, our live chat team can address it directly during your next session.

We collect your name, email address, contact number and payment method details — including whichever e-wallet or bank you link, such as GrabPay or Maybank2u. Device and session data is also logged automatically.

Transaction data is shared only with the payment processor needed to complete your deposit or withdrawal. We do not pass your wallet details to advertisers or unrelated third parties under any circumstance.

Log in and submit a data access request through Account Settings, or write to us via email support. We verify your identity first, then provide a summary of the data we hold within a reasonable timeframe.

Yes. You can request deletion of non-essential personal data at any time. Data tied to completed financial transactions is retained for the period required by applicable regulations before it is removed from our systems.

We use functional cookies to maintain your login session and remember your preferred payment method. You can manage cookie preferences through your browser settings, though disabling all cookies may affect how your account loads.

After account closure, we retain records only for the period required by financial compliance rules. Non-essential profile data is deleted once that retention window ends and your final withdrawal is confirmed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.